Faq

Hi, welcome to By Mia bags shop. Here are some shop polices you should read.

SHIPPING & DELIVERY

We will ship your product within 3 to 5 business days.

You will receive your order in 2-3 days (Slovenia), 5-8 days (Europe) and delivery time is 10-24 days for other destinations. Unfortunately, we cannot confirm an exact delivery date for each package.

Payment must be received before we ship out your order. Everything will be shipped to you at your own risk. We can not assume responsibility for lost uninsured items.

PAYMENT METHOD

Payment of your order can be done with Paypal. If you don't own Paypal account, you can contact us using the Contact form and we can find another solution.

RETURNS & EXCHANGES

We accept refunds or exchanges if you are not satisfied with the item you purchased only if we are contacted immediately upon receipt of item and if item is in original condition as when it was sent. We will refund the cost of your item as soon as it arrived back, but I will not refund shipping costs (including return).

CUSTOM ORDER

We do take custom orders. We will always try our best to make illustration you had in mind. For more details read this page.